Front Of House Manager
Dawn is the Front of House Manager at Twyford House. Over the past 18 years, Dawn has thoroughly enjoyed working in social care, where she has held a variety of positions, including Activities Co-ordinator, Head of Activities, Recreation and Activity Manager and Social Care Manager.
From her wealth of experience in the care home sector, Dawn has gained vital customer experience skills, as well as dealing with a variety of situations that have been both rewarding and educational. Before working in this field, Dawn spent 15 years in the travel industry, where she started as a Travel Clerk and worked her way up to become a Company Director.
1. How long have you worked for Lovett Care / Twyford House?
Since June 29th 2020 and I am so excited to be part of the initial team.
2. What is your favourite part of your role?
My favourite part of the role is getting to meet new people and welcoming them to Twyford House. Also, having the opportunity to showcase the fantastic facilities on offer at the home. When people are looking for care for a loved one this is often a very stressful time and when they come to live with us and are happy and content, I feel proud to have been part of that journey, and to see them smile.
3. What do you like to do outside of work?
Outside of work I enjoy socialising with family and friends, travelling abroad, enjoying both beach and city break holidays. I also enjoy going to the theatre, walking, and reading.
4. What feature of Twyford House are you most excited about?
I love the whole building but I am most excited about the reception area, as not only do I get to work in this area, but it is the first impression of the home and it gives that ‘wow factor’ as visitors enter. Of course, I am lucky as I am also the person who meets people visiting for the first time, and I have the opportunity to make them welcome and comfortable, and to show case our home of which I am very proud.
I really enjoy interacting with residents, their families, and the local community and it would be my privilege to welcome you to Twyford House, to show you around our fantastic home, which is spectacular.