We are welcoming new residents and visitors across all our homes. We have robust Covid secure measures in place, making us a very safe choice of care for you or your loves one. Read our Covid Policy here.

Contact Us

The Latest Lovett Care Response to Covid-19

From the 19 July new government guidance, ‘Freedom Day Guidance,’ has been published. Below is a summary of the latest changes; the full guidance should be referred to and can be found at:

  • The care home will ask each resident who they would like their named visitors to be. If the resident lacks the capacity to decide who they want their named visitors to be, the care home will speak with their family and friends so they can decide what to do between them.
  • From 26 July the 5 named visitors rule will no longer be in place. Residents will be able to choose unlimited named visitors for a regular visit. However, only 2 visitors will be allowed to sit in the same room as their relative, with no screen or other barrier in between.
  • Booking a visit will still be required so that team members can manage LFD testing. All visitors will still be required to take an LFD test and complete temperature and welfare checks on the day of the visit.
  • Visits inside our homes will be safer if people have received both vaccines. We respectfully ask that at these visit you provide the General Manager with proof that you have received both vaccines.
  • Physical contact like handholding is acceptable. Hand washing and sanitizing protocols must be followed, and disposable gloves worn. Close personal contact such as hugging, presents higher risks. Therefore, we respectfully ask that this is avoided.
  • Under 18s, apart from babies and very young children (under 2), can be included as named visitors. Babies and young children may also visit outdoors at the discretion of the General Manager and where appropriate a risk assessment should be undertaken.
  • All indoor visitors, except children under 11, need a negative LFD test result at each visit (unless they have evidence of a positive PCR test within the last 90 days and have no new symptoms).
  • Tests should be done on-site before the visit takes place. Testing of children over 11 should be done with their consent and that of their parent/guardian. See https://www.gov.uk/government/publications/testing-for-coronavirus-at-home/covid-19-home-test-step-by-step-guide-adults-and-children#test-a-child
  • Visits can take place without any screens or barrier. However, where we have extremely vulnerable residents, a designated room may still be used, the guidance for this will be provided following a risk assessment undertaken by the General Manager.
  • Residents can see more people than just their named visitors, by using visiting pods, windows, and garden visits. Visiting Pods will continue to be used and can be booked by all visitors, including those who are not named individuals. Pod visitors will still be required to have an LFD test prior to using the visiting pod. Outside visits do not require an LFD test.
    Testing is not required for these visits as long as the visitor does not enter the care home or have contact with team members/residents, but they should be asked to declare that they have no symptoms and are not a contact of anyone with symptoms or who has tested positive.
  • Children aged 11 and over should wear the same PPE as adult visitors during indoor visits (i.e. following the guidance) https://www.gov.uk/government/publications/covid-19-how-to-work-safely-in-care-homes/personal-protective-equipment-ppe-resource-for-care-workers-working-in-care-homes-during-sustained-covid-19-transmission-in-england
    Infection Control procedures will remain in place and must be followed, including the use of disposable masks, aprons, and gloves, which must be worn throughout the duration of the visit.
    Care home team members will advise visitors about putting on and safely removing PPE. Children (outdoor visiting only) under the age of 3 should not wear masks, for safety reasons.
  • Visitors and residents may wish to hold hands but should bear in mind that any physical contact increases the risk of transmission. For this reason, there should not be close physical contact such as hugging between any visitors (including babies or young children) and the residents they are visiting.
  • All visitors, including children, must comply with the home’s Covid-19 infection prevention and control precautions and protocols during the visits including social distancing and hand hygiene measures.
  • Please do not visit the care home if you feel unwell.

    Care home managers must always ensure visits are undertaken in the safest way possible ensuring that risk to the residents and team is mitigated. This can be done by carrying out a risk assessment where necessary. Any visits involving children should be carefully considered by the family. The arrangements for the visit – in particular the numbers involved and where the visit will take place – must be planned and agreed with the care home in advance of the visit.
    This guidance will be reviewed on 19 August 2021

Stay In Touch

Of course we are delighted to continue to support relatives and friends to keep in touch with their loved ones by communications with the General Manager and Social Media.

Follow Hilton House on Facebook

Follow Goldendale House on Facebook

Follow Twyford House on Facebook

Follow Charlotte House on Facebook

Follow Regency Care Home on Facebook

If you have any specific questions, please speak with the General Manager or email enquries@lovett-care.com.