We are welcoming new residents and visitors across all our homes. We have robust Covid secure measures in place, making us a very safe choice of care for you or your loves one. Read our Covid Policy here.

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The Latest Lovett Care Response to Covid-19

In light of the ongoing situation with the Coronavirus pandemic, we wish to reassure our residents, their families, our team, and our suppliers that the health and safety of everyone is our main priority. Therefore, we continue to change and respond to updated guidance and information. Any suspected outbreak in one of our care homes will be dealt with in accordance with current published Government and Public Health England and World Health Organisation Guidelines.

This is our latest advice in this changing situation, and we will continue to update this advice regularly. This advice is relating to our Lovett Care homes and is intended for our residents, teams and potential visitors.

Visiting Guidance

From Monday 17th May, residents are now able to nominate 5 named regular visitors (previously 2), although a maximum of two visitors will be allowed to visit at any one time or on any given day. Below is a summary of the latest changes, the full guidance can be found on the official gov.co.uk website:

  • From 17th May 2021, our residents can nominate 5 named visitors (only 2 at one given time) for indoor visits. Under 18’s, apart from babies and very young children (under 2 years), should be included as named visitors.
  • All visitors for indoor visits, except children under 11, need a negative lateral flow test result at each visit. Tests will be carried out on-site before each visit.
  • Residents can see more people than just their named visitors, by utilising our visiting pods or arranging window/garden visits.
  • Visitors and residents may wish to hold hands but should bear in mind that any physical contact increases the risk of transmission. For this reason, there should be no close physical contact, such as hugging, between visitors (including babies and young children) and residents.

We take our duty to ensure visits are undertaken in the safest way possible very seriously. The arrangements for the visit – in particular the numbers involved and where the visit will take place – must be planned and agreed upon with the care home in advance of the visit. To book a visit, please contact our care homes today.

The guidance is next due for review on 21st June,

We Are Safely Welcoming New Residents

We are still welcoming new residents to our care homes, as well as residents needing respite care. However, to ensure the safety of everyone, there will be a 14-day period of isolation where all care and support is provided in the residents’ bedroom in line with PHE guidance.

All of our teams in the homes remain fully briefed regarding how we are dealing with this risk and are clear about our expectations. They have been reminded of our updated policy and the actions required to minimise the risk of infection. Our leadership team continue to meet with all of the team on duty to ensure clear communications twice daily.

Our teams are wearing PPE at all times in our homes and social distancing where possible when not providing care. We continue to carry out enhanced cleaning regimes throughout our homes, and regular handwashing is monitored.

Our care homes have been assessed under the new CQC Emergency Support Framework as managing the situation well.

We continue to monitor our residents and our team for signs of illness, including regular testing and act accordingly.

Stay In Touch

Of course we are delighted to continue to support relatives and friends to keep in touch with their loved ones by communications with the General Manager and Social Media.

Follow Hilton House on Facebook

Follow Goldendale House on Facebook

Follow Twyford House on Facebook

Follow Charlotte House on Facebook

Follow Regency Care Home on Facebook

If you have any specific questions, please speak with the General Manager or email enquries@lovett-care.com.