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Coronavirus Policy

In light of the ongoing situation with the Coronavirus pandemic, we wish to reassure our residents, their families, our team, and our suppliers that the health and safety of everyone is our main priority. Therefore, we continue to change and respond to updated guidance and information. Any suspected outbreak in one of our care homes will be dealt with in accordance with current published Government and Public Health England and World Health Organisation Guidelines.

This is our latest advice in this changing situation, and we will continue to update this advice regularly. This advice is relating to our Lovett Care homes and is intended for our residents, teams and potential visitors.

Our priority is safeguarding our residents and the team working in our homes. Therefore, to safeguard our residents and minimise the risk of infection, we have decided to limit all non-essential visits.

We understand that residents have enjoyed making use of our visiting Pods. However, as the situation is heightening nationally, we have taken the decision that currently the only visitors allowed in our homes are healthcare professionals as their visits are essential. This is precautionary so that we can continue to do all we can to safeguard our residents. We will be delighted to support family members with ‘virtual visits’ in the form of video calls or telephone conversations and, of course, in exceptional circumstances we may be able to facilitate a visit with one family member.

We are still welcoming new residents to our care homes, as well as residents needing respite care. However, to ensure the safety of everyone, there will be a 14-day period of isolation where all care and support is provided in the residents’ bedroom in line with PHE guidance.

All of our teams in the homes remain fully briefed regarding how we are dealing with this risk and are clear about our expectations. They have been reminded of our updated policy and the actions required to minimise the risk of infection. Our leadership team continue to meet with all of the team on duty to ensure clear communications twice daily.

Our teams are wearing PPE at all times in our homes and social distancing where possible when not providing care. We continue to carry out enhanced cleaning regimes throughout our homes, and regular handwashing is monitored.

Our care homes have been assessed under the new CQC Emergency Support Framework as managing the situation well.

We continue to monitor our residents and our team for signs of illness, including regular testing and act accordingly.

Coronavirus Policy

Stay In Touch

Of course we are delighted to continue to support relatives and friends to keep in touch with their loved ones by communications with the Home Manager and Social Media.

Follow Hilton House on Facebook

Follow Goldendale House on Facebook

Follow Twyford House on Facebook

If you have any specific questions, please speak with the Home Manager or email enquries@lovett-care.com.